Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at crownandglorylearning@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Please do not return an item to the address shown on your original shipment or send an item back without first contacting us. Items returned without prior authorization may not be accepted.

Return shipping costs will be handled according to the circumstances of the return. If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide the appropriate resolution. For other approved returns, the customer may be responsible for return shipping costs.

You can always contact us for any return question at crownandglorylearning@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order number and photos of the item and packaging when possible so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards are non-returnable. Items marked as final sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, or otherwise reviewed your return request when a physical return is not required, and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we've approved and issued your refund and you have not received it, please contact us at shatgibb@gmail.com.